.png)
Shipping & Returns
Shipping
Heidi Maunder Art is based in Sydney, Australia and ships both domestically and internationally. We are currently offering free shipping Australia wide.
However if you are located internationally please contact me on heidibeart@gmail.com for a quote as each piece varies in size and weight.
Original pieces will be packaged and shipped within one week of ordering unless agreed otherwise (this does not include time for framing).
All of my artworks are carefully packaged to ensure they arrive in perfect condition.
Please be mindful that you are responsible for tracking your purchase. Failure to collect your parcel from your local post office will result in your parcel being returned to me, upon which you will need to cover the costs of re-postage.​
Please note that delivery times with Australia Post can vary depending on location and times of the year (example: Christmas). Regular post items should arrive in 2 to 5 business days for same-state deliveries. Please allow up to 7 business days for interstate deliveries. These are indicative times only by Australia Post, and cannot be guaranteed.
​
Returns
Please note that I do not accept returns or exchanges for change of mind. ​
Every necessary precaution is taken to make sure that any parcel arrives at its destination safely. Damaged items must be reported within 24hrs from receipt of parcel. ​
​
Please send an image depicting the damage / fault (including the packaging) with your name, order number and contact number to heidibeart@gmail.com to ensure a quick resolution. Please ensure you include photos of the damaged packaging as this information is necessary in order to proceed with insurance claims with courier companies.
​
Once your email has been reviewed, I will contact you to arrange for a replacement to be sent to you. If a replacement piece is not available, or the purchase was an original art painting, we will discuss an alternative resolution.
​
In the case of damages where the buyer is not at fault, Heidi Maunder Art will pay the shipping costs for returning the damaged item. The damaged item must be returned to me prior to the replacement being sent out.
​
In the event where a product arrives damaged, please allow 2 weeks for the dispatch of a replacement, unless agreed otherwise.